Contact information

Get in Touch

We're a distributed team running aivw.shop—product specialists, warehouse operators, and customer support folks. When you email us, you're talking to an actual person who knows our catalog.

📧 Email Address
axilcmfzsgwhei@outlook.com.au

This is our only support channel. We don't offer phone support (too easy to miscommunicate specs), and we don't use live chat bots.

🕘 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST/AEDT, UTC+10/11)
We're closed on weekends and Victoria public holidays.

⏱️ Response Time
We reply to all emails within 24 hours on business days. During November–January peak season, it might take up to 48 hours. We prioritize emails in the order they arrive—please don't send multiple follow-ups, as that pushes your original message back in the queue.

📋 What to Include in Your Email
To help us solve your issue fast, please provide:

  • Your full name and email address used for the order.

  • Your order number (starts with #WK-… if you have it—not required but helps).

  • A clear description of your question or issue.

  • For damage claims: attach 2–3 photos showing the problem.

Pro tip: We respond fastest to emails with clear subject lines like "Return request – Order #WK-1234" rather than "Hi" or "Question".

We look forward to hearing from you—even if it's just to say our product exceeded your expectations. That makes our day.