Refund policy

We sell a wide range of products—from kitchen gadgets to power tools to outdoor gear. Different items have different return considerations, but here's the baseline that applies to everything.

The 30-Day Clock
You have 30 days from delivery date to initiate a return. After that, we unfortunately can't accept it. Mark your calendar if you're unsure—we won't make exceptions.

Condition We Can Resell
To get a full refund (minus fees), your return must be:

  • In brand new, unused shape—no dirt, no scuffs, no assembly marks.

  • Complete with all original packaging, manuals, accessories, and freebies.

  • Not damaged by improper packing on your end.

For items like power tools or electronics, we test every return. If we find signs of use (e.g., scratched drill chucks, missing bits, or greasy fingerprints), we may reject or charge a 20%–50% depreciation fee.

How to Return
Here's the drill:

  1. Email us at axilcmfzsgwhei@outlook.com.au with your order number and the item(s) you want to return.

  2. We'll assign a Return Authorization (RA) number and give you the correct warehouse address (we have multiple across regions).

  3. Pack the item securely—use the original box if possible. Write the RA number clearly on the outside.

  4. Ship via a trackable method. We are not responsible for lost returns if you don't have tracking.

Costs Deducted

  • Return shipping is on you.

  • A $10 AUD handling fee per return order will be subtracted from your refund.

Refund Timing
We process refunds within 5–7 business days after the return arrives and passes inspection. The money goes back to your original payment method. Credit card refunds may take an extra 3–5 days to appear depending on your bank.

What We Don't Take Back
These are final sale—no returns, no exceptions:

  • Custom-ordered or modified items (e.g., special voltage, custom lengths).

  • Clearance stock marked with "Final Sale" or "Liquidation".

  • Items with hygiene seals removed (e.g., earplugs, sleep masks, personal care devices).

  • Bulk/commercial orders (10+ units of the same SKU).

Arrived Damaged or Defective?
We stand behind our products. If your item is DOA (dead on arrival) or physically damaged during transit, email us within 72 hours with clear photos and a brief description. We'll either send a replacement at no extra charge or issue a full refund—and we'll cover return shipping for verified defects.