Shipping policy
We ship professional-grade merchandise to customers worldwide. Here's how we get your order from our shelf to your doorstep.
Processing & Handling
Most orders ship within 1–2 business days (Monday–Friday, excluding Australian public holidays). Heavy or oversized items (e.g., tool chests, large grills) may take an extra day—our team needs to pack them properly to avoid transit damage.
You'll receive a shipping confirmation with tracking once your parcel leaves our warehouse.
Delivery Timeframes
The following are typical estimates only. Customs clearance, remote locations, and seasonal backlogs can add days or even weeks.
| Destination | Estimated Transit (business days) |
|---|---|
| Australia (metro & major regional) | 7–13 |
| New Zealand | 7–15 |
| USA (continental 48 states) | 7–15 |
| Canada | 7–15 |
| UK & Ireland | 7–15 |
| Western Europe (DE, FR, NL, BE, etc.) | 7–15 |
| Southern/Eastern Europe | 7–15 |
| Rest of World | 14–28 |
Shipping Charges
We use a weight + destination tier system:
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Free shipping on orders above $120 AUD (or equivalent) to select countries.
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Below that, rates range from $12 to $35 AUD, shown clearly at checkout before you pay.
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Bulky items (over 10kg volumetric weight) may have a surcharge—we'll email you to approve it before charging.
Logistics Partners
We route orders through the most efficient carrier for your region:
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Australia Post / Sendle – local AU/NZ.
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DHL eCommerce – US and Canada.
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DPD / GLS – Europe.
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UPS / FedEx – express options at checkout.
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Last-mile delivery may be handed off to local post offices (USPS, Royal Mail, La Poste, etc.).
Tracking is included for all orders. Allow up to 24 hours after dispatch for tracking numbers to go live in the carrier's system.
Customs, VAT & Import Duties
For international orders (outside Australia), your parcel may be assessed for customs fees, import VAT, or broker handling charges. The buyer bears all such costs. We do not pre-pay duties unless explicitly noted on the product page.
If you refuse to pay customs and the package is returned, we'll refund your order minus the original shipping cost (which we don't get back from carriers) plus a $20 restocking fee.
Wrong Address?
You are responsible for providing a correct, deliverable address. If you notice an error before we ship, email us and we'll update it at no charge. After shipment, we cannot redirect—any additional shipping costs to resend will be billed to you.
Tracking not updating? Drop us a line at axilcmfzsgwhei@outlook.com.au and we'll investigate with the carrier.